![]() If your mail client does not appear in the list below, consult the Technical Information section of the document for email submission requirements. The following mail clients have been tested and confirmed to be able to submit samples in the required format. Mail client instructions for submitting valid samples Allowing the message to be forwarded to any other recipient prior to submitting the sample can result in vital information being stripped from the email, which would mean we could not accept it as a valid sample. The original recipient is the ideal person to submit the sample to the above submission address. If we have changed our end processing decision you should be able to access the site without any problems. Re-clicking the link will result in our systems testing the end point each time. How can I verify that the problem has been resolved? If this fails to resolve the matter, contact your administrator or Symantec support. Ensure that you are following the procedure outlined above to submit samples in a correct format. Symantec does not acknowledge samples submitted to the above address or provide the results of the investigation. Will I receive feedback on false positive submissions? Note: At present we are unable to accept suspected False Positive sample submissions for the Click-Time URL Protection service through the Symantec Email Submission Client (SESC) or the Spam Analysis Tool in the Symantec.cloud portal. For all other email clients, refer to the client's documentation or contact the service provider for assistance. Instructions on how to attach samples for common email clients are provided below. You can send your suspected False Positive sample as an email attachment to the following address: ![]() Submitting a False Positive sample for analysis
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